Organization

Vancouver is consistently ranked as one of the world's most liveable and environmentally sustainable cities. Recognized among BC's Top Employers and Canada's Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.

With a solid commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

Requisition ID: 47350

Main Purpose and Function

This position is responsible for monitoring, collecting data on, and coordinating all assets, technical and operational aspects of electronic parking meters and pay stations - including their servicing/collection, programming, and the management of parking meter hardware and software databases.

Specific Duties/Responsibilities

- Provides technical support with regard to parking meter software/hardware programming – creating rate profiles, message programming, meter behaviour changes, backend software updating, configuring and editing – equipment and software diagnostics, inventory control, and preventative maintenance planning for assets supporting more than 11,000+ parking meter spaces.
- Supports the operational functionality of City of Vancouver parking meters, and assists Leadership in decision-making regarding resource configuration and deployment.




- Maintains asset-related databases and makes recommendations with regard to inventory needs and deployment.
- Uses, and directs the use of, both Original Equipment Manufacturer (OEM) and third-party parking meter software applications:
- Manufacturer's meter utility programs/software to configure, update/maintain City parking meters and to audit hardware performance.
- Uses web-based meter programs and reporting software applications to update meters and audit performance
- Analyses maintenance reports and other information/data to sustain/enhance parking meter equipment performance
- City's internal databases and software

- Creates, updates, monitors, and maintains various reports to monitor meter and operational performance.
- Researches and resolves parking equipment-related hardware / software performance issues/challenges; documents challenges/resolutions, and creates local reference materials in support of repair processes/activities to be enacted by field staff
- Makes recommendations to Leadership with regard to opportunities for operational enhancement, including where changes or upgrades are required for compliance or data-capture; including strategizing with Supervisors and Superintendents methods to implement these recommendations.
- Assess Meter Technician field staff practical knowledge and proficiency, identifies knowledge gaps and learning opportunities,



and provides coaching to support Worker growth and development - in aid of achieving a consistent skill set throughout the work-group.
- Trains and coaches on the technical aspects of parking meter maintenance and is the parking meter technical Subject Matter Expert (SME) within the Branch, which:

- Ensures CoV Parking Meter software, hardware and firmware is maintained acceptable performance;
- Provides technical guidance, assessment, and direction to all front line staff, with regard to diagnosing and repairing program-related hardware and firmware issues; and is also program-related technical SME within the Branch and acts as liaison with vendors regarding technical troubleshooting
- Develops and supports proper methodology and process-documentation relating servicing, performance and repair of Parking Meter equipment – including associated peripheral programming devices and diagnostic tools. Oversees gathering equipment performance-metrics, including coordination of audits relating to equipment performance and patterns of usage; as well as trend analysis pertinent to service-life projections and identification of risks to service continuity

- Reports out to Leadership with regard to individual Operational staff performance and compiles/presents data and materials in support of staff performance metrics. Gathers, analyzes, and formats data to summarize the operational performance of parking meter equipment; provides reports to Parking Operations and Enforcement Branch and Parking Management Branch in support of their assessment/consideration regarding the City's overall parking meter strategy
- Other duties/responsibilities, including assistance with schedule coverage, or

📌 Engineering Assistant (Vancouver)
🏢 City of Vancouver
📍 Vancouver