Apply your MOA experience and customer service skills as a Customer Support Analyst supporting Ava EMR from the Vancouver Area remotely.

Ava Industries seeks an experienced MOA transitioning into healthcare technology support. You will assist customers, troubleshoot software, deliver training, and maintain clear resources. The role serves clinics using Ava's cloud-based EMR and supports workflow improvement. Familiarity with medical terminology, clinical workflows, and other EMR software is valued.

Key Responsibilities:

- Support clients by phone and email
- Troubleshoot software issues and provide solutions
- Train new and existing Ava users
- Create guides, manuals, and video tutorials
- Report bugs and recommend support improvements

Requirements:

- Minimum two years' MOA experience in medical offices or hospitals
- Customer service or hospitality experience considered an asset
- Robust interpersonal, verbal, and written communication skills
- Google Workspace proficiency and document creation experience
- Knowledge of medical terminology and clinical workflows

Bring MOA knowledge, problem-solving ability, and customer communication skills to Ava EMR support for healthcare clients.

📌 Customer Support Analyst Ava EMR (Calgary)
🏢 AVA Industries
📍 Calgary