Customer journey analysis and strategy define this Management Consultant role in Kimberley, Northern Cape. Apply customer-centric thinking across diverse client organizations.
This Management Consultant supports a Customer Experience Strategy team at a leading management consultancy. You will analyze touchpoints, design seamless experiences, and improve customer satisfaction and loyalty. The work combines strategy development, data analysis, service design, and client collaboration.
Key Responsibilities:
- Analyze customer journeys, pain points, and improvement opportunities
- Develop strategies aligned with business objectives and brand positioning
- Design customer-centric processes, standards, and engagement models
- Use analytics and feedback to measure strategy effectiveness
- Collaborate across marketing, sales, operations, and IT
Requirements:
- Master's degree in marketing, business administration, psychology, or related field
- Minimum five years' CX, marketing strategy, or consulting experience
- Experience developing and implementing customer experience strategies
- Understanding of journey mapping, service design, and UX principles
- Solid analytical, presentation, and stakeholder influence skills
Bring customer journey mapping, data analysis, and strategic consulting expertise to improve experiences for clients in Kimberley.