Deliver courteous hotel check-ins, check-outs, payment processing, and guest assistance as a Front Desk Agent in Canada. English communication is required.

This full time Front Desk Agent position requires previous Front Desk Agent experience and a high school diploma. You will support guest relations, reservations, room assignments, cashiering, and hotel information services. The role requires property management system access, attention to detail, accurate follow-up, and calm problem solving. Opera System and Microsoft Office experience are preferred, alongside knowledge of Knowcross, Alice, Givex, and Canary.

Key Responsibilities:

- Process guest check-ins, check-outs, reservations, and cancellations
- Provide hotel information, assistance, and positive guest relations
- Resolve complaints,



requests, room changes, and disputed charges
- Maintain guest accounts, folios, payments, and cashiering records
- Communicate guest information with departments and designated personnel

Requirements:

- Previous experience as a Front Desk Agent
- High school diploma
- English speaking, reading, and writing fluency
- Property management system and computer proficiency
- Ability to remain calm and resolve problems using judgment

Use front desk, guest relations, reservation, and payment skills to support accurate hotel service throughout assigned shifts.

📌 Hotel Front Desk Guest Services Agent (Vancouver)
🏢 Rosewood Hotel Georgia
📍 Vancouver