Transportation customer service expertise meets shipment tracking and EDI order processing in Vaughan, Ontario, with on-site weekday work. A vehicle is required because the location is not transit-accessible.
This Customer Service Representative role supports transportation operations through customer communication and shipment coordination. You will provide updates, track pickups and deliveries, book appointments, and process EDI orders. The position also connects with Dispatch, Sales, warehouse teams, and other terminals.
Key Responsibilities:
- Respond to customer inquiries by phone and email
- Provide accurate shipment updates and information
- Track pickups, deliveries, and freight movements
- Book appointments and process EDI orders
- Coordinate delays, documents, portals, and dock reports
Requirements:
- Two to three years of recent transportation customer service experience
- Experience tracking and tracing freight shipments
- Experience handling customer inquiries by phone and email
- Ability to maintain accurate shipment information
- Vehicle required for in office Vaughan location
Support transportation customers with freight tracking, shipment updates, EDI orders, and accurate coordination in Vaughan.