Use blueprint interpretation and manufacturing knowledge as a Technical Customer Service Representative in an onsite Ottawa workplace. Support customers through accurate quotes, orders, and updates.
This permanent, full-time position serves customers across telecommunications, electronics, medical, industrial, defence, transportation, and commercial sectors. You will manage communications, prepare quotes, process orders, and resolve issues. Your first three months on the production floor build technical knowledge and company culture familiarity.
Key Responsibilities:
- Act as the company's single customer contact
- Prepare quotes using material, labour, subcontract, and hardware requirements
- Process orders and resolve customer issues promptly
- Coordinate production, quality, and delivery updates
- Recommend cost reductions and share improvement ideas
Requirements:
- Read and interpret blueprints for quoting
- Manage multiple customers and changing priorities
- Experience working in ERP systems
- Knowledge of GMP, quality control, and logistics
- Strong Microsoft Office and English communication skills
Bring technical quoting, customer relationship management, and manufacturing coordination skills to this onsite Ottawa customer service position.