Support disability benefit administration at Sun Life using accurate records management, client communication, and bilingual service in a hybrid work environment. Help Canadian plan members navigate benefits with empathy and care.

As a Disability Payment Administrator, you will maintain disability benefit records and process updates, extensions, and file maintenance. You will support Canada Pension Plan and Quebec Pension Plan applications, earnings verification, and benefit expiry management. The role serves English- and French-speaking clients across Canada and worldwide.

Key Responsibilities:

- Administer disability benefit updates, extensions, and file maintenance activities
- Support Canada Pension Plan and Quebec Pension Plan applications
- Verify earnings and manage benefit expiry requirements




- Communicate with clients by inbound and outbound channels
- Identify operational efficiency and process improvement opportunities

Requirements:

- Customer service experience and strong communication skills
- Active listening skills and relationship-building ability
- Solid organization, prioritization, and time-management skills
- Judgment, initiative, resilience, and adaptability
- Fluent written and oral French and English bilingualism

Use bilingual communication, disability benefit knowledge, and careful administration to deliver timely client service at Sun Life.

📌 Bilingual Disability Benefits Administrator (Montreal)
🏢 Sun Life Financial
📍 Montreal