Manage customer renewals for GitLab while applying consultative communication and careful attention to detail in an all-remote, asynchronous environment.

As an Associate Renewals Manager, you will execute tactical renewal work under guidance from senior managers. You will manage assigned portfolios, understand customer usage, identify expansion opportunities, and prepare accurate documentation. The role supports recurring revenue, retention, and predictable outcomes across regions.

Key Responsibilities:

- Track assigned renewal portfolios and drive contracts to on-time closure
- Discuss product usage, future needs, and expansion opportunities with customers
- Prepare accurate renewal quotes, order forms, and documentation
- Analyze usage, terms, pricing,



and unusual renewal situations
- Maintain CRM records for forecasting and reporting

Requirements:

- Independently execute basic renewal processes
- Exposure to multi-year deals, upsell renewals, or non-standard terms
- Strong organizational skills and attention to detail
- Clear written and verbal communication skills
- Ability to follow frameworks and flag exceptions

Bring ownership, renewal execution, customer communication, and expansion awareness to GitLab's cooperative Renewals team.

📌 Associate Customer Renewals Manager (Calgary)
🏢 Big Internet Seller Services
📍 Calgary