Lead SAP service delivery for Syntax in Canada, coordinating RUN operations, GROW initiatives, client priorities, and service quality.
The Service Delivery Manager serves as the primary contact for a portfolio of AMS SAP clients. This role coordinates consultants, governance, issue resolution, reporting, budgets, and contractual commitments. It supports secure operations while delivering Change Requests and client roadmaps.
Key Responsibilities: Coordinate SAP services across RUN operations and GROW initiatives
Triage tickets and assign consultants to meet client timelines
Lead governance meetings and review service performance
Manage Change Requests through UAT delivery dates
Track budgets, invoices, timesheets, and contract validity
Requirements: Bachelor’s degree required; Information Technology preferred
At least seven years of relevant ERP experience
Three years of team management experience
Understanding of core SAP modules and integrations
Excellent communication, presentation, and time management skills
Bring SAP delivery leadership, client governance, and operational coordination to Syntax’s AMS service portfolio across Canada.

📌 Sap service delivery manager canada (Markham)
🏢 Hubclub Go
📍 Markham