Lead AWS cloud engineering for Amazon Connect contact centers, applying Cloud Formation, AWS CLI, and security practices across production environments.
This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon Connect, Lambda, API Gateway, Kinesis, Dynamo DB, and Cloud Watch. You will develop system designs, integrations, documentation, and implementation plans while supporting availability, performance, scalability, and data protection.
Key Responsibilities: Lead Amazon Connect contact center solution implementation
Design, build, and support AWS cloud environments
Monitor application performance and review production logs
Implement safeguards protecting data integrity and access
Develop technical documentation and integration plans
Requirements: 10+ years in software development and technical delivery
Ideally five years using AWS services and tools
Extensive Amazon Connect implementation experience
Proficiency with AWS CLI, SDK, Cloud Formation, and IAM
Knowledge of Git Lab or comparable Dev Ops tools
Apply senior AWS expertise, Amazon Connect delivery, infrastructure as code, and cloud security to complex contact center systems.

📌 Senior aws contact center engineer (Toronto)
🏢 Rubicon Path
📍 Toronto