Drive adoption and customer value at Ashby through strategic guidance, product training, and partnership reviews across mid-market organizations.
As a Customer Success Manager, you will support Ashby’s High-Touch Customer Success function for growth-stage organizations and public enterprises. You will partner with customers throughout adoption and long-term optimization. The work combines trusted relationships, complex technology, workflow guidance, and cross-functional collaboration.
Key Responsibilities: Drive adoption across a portfolio of mid-market customers
Deliver strategic guidance, product trainings, and partnership reviews
Identify expanded use cases and long-term value realization
Tailor workflow guidance to customer goals and challenges




Advocate for customer needs with internal stakeholders
Requirements: At least two years of B2 B Saa S Customer Success experience
Experience managing approximately 60 mid-market customers
Experience supporting complex technologies through adoption and optimization
Solid communication, listening, curiosity, and problem-solving skills
Experience partnering cross-functionally with Sales, Product, and Support
Bring customer partnership, product expertise, and clear communication to Ashby’s growing High-Touch Customer Success team.

📌 Mid-market customer success manager (Winnipeg)
🏢 Ashby
📍 Winnipeg