Job Description
What is the opportunity? The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key collaborative partner in ensuring the accuracy, consistency, and continuous improvement of all next-generation forecasting deliverables, including Monthly Capacity Reviews (MCRs), transforming operational data into actionable insights that enable accurate capacity planning, optimal staffing decisions, and solid operational performance. You will champion the delivery of high-quality forecasting models and routines while partnering with data and workforce teams to ensure all deliverables meet business requirements and are successfully communicated to stakeholders. Your strategic leadership will drive continuous improvement in forecasting accuracy, data quality, and model performance.
What will you do? Responsible for leading the end-to-end delivery of Nextgen forecasting products and services within WMO, ensuring successful collaboration with data partners and workforce teams
Partner with data partners to ensure the successful delivery of all weekly and monthly forecasting deliverables, including MCRs, quality assurance reviews, and ad-hoc analytical requests
Establish and maintain rigorous standards for forecast accuracy, implementing monitoring and reporting mechanisms to track performance against key metrics and SLAs
Take ownership of identifying and implementing forecasting model improvements, leveraging advanced analytics techniques to enhance predictive accuracy and drive better business outcomes
Monitor historical and forecasting data for quality issues, working proactively with workforce and data partners to identify root causes, implement corrective actions,



and prevent recurrence
Establish data governance frameworks that ensure accuracy, consistency, and auditability of all forecasting inputs and outputs
Communicate forecast insights and recommendations to leadership, demonstrating data storytelling skills to translate complex analyses into clear, actionable business narratives
Lead a team of direct reports, fostering a high-performing environment where team members are empowered to grow professionally
Coach your team members to develop their analytical and forecasting expertise, create development plans aligned to career aspirations, and model RBC Blueprint values
Establish and oversee data quality frameworks, identifying and resolving accuracy issues proactively
Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
What will you need to succeed? Must-have: 7+ years in progressive leadership roles, ability to impact and influence partners
Post-graduate degree/experience in related field(s)
Advanced proficiency in reporting analytics (advanced Excel)
Proficiency in SQL and/or general-purpose programming languages (e.g., Python)
Strong analytical and problem-solving skills, ability to anticipate and respond to client needs
Strong multitasking skills, ability to act with speed and simplicity
Ability to inspire, motivate and coach the development of others,



and role model leadership behaviours and actions
Nice-to-have: Certified Product Owner and/or related Agile leadership training
MBA or equivalent
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
A unique opportunity for personal and professional growth
Job Skills Analytics, Communication, Creative Visioning, Data Analysis, Excel Reports, Forecasting, Long Term Planning, Organizational Leadership, Problem Solving, Process Innovation, Strategic Thinking, Workforce Planning
Additional Job Details Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W: TORONTO City:
Toronto Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
PERSONAL & COMMERCIAL BANKING Job Type:
Regular Pay Type:
Salaried Posted Date:
Application Deadline:
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of t

📌 Senior manager, forecast delivery, personal and commercial operations (Toronto)
🏢 RBC
📍 Toronto