The Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. The position partners with Doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through successful implementation and repeatable utilization.
Essential Duties And Responsibilities
Customer Readiness and Implementation Planning
Partner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.
Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.
Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.
Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.
Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.
Product and Workflow Training
Deliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.
Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.
Translate complex product and technical information into clear, practical, and repeatable practice workflows.
Adapt training delivery to the customer's experience level, operating setting,



and implementation needs while maintaining consistent program standards.
Provide virtual follow-up training and reinforcement when appropriate.
Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.
Activation and Initial Case Support
Guide customers through initial product setup, workflow preparation, and readiness for first use.
Support initial case submissions, approvals, and early product utilization, as appropriate to the product and established role boundaries.
Monitor customer progress against implementation milestones and proactively address delays or barriers.
Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use.
Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support.
Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner.
Workflow Support and Issue Resolution
Serve as a regional subject-matter resource for Ormco's digital orthodontic products and associated practice workflows.
Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization.
Provide timely first-line product and workflow guidance within the established scope of the role.
Coordinate escalation of technical, clinical, quality, or customer-service issues to the appropriate internal function.
Track open customer issues and facilitate follow-through until ownership and next steps are clear.
Review and report customer complaints through established company and quality-reporting processes.
Field and Cross-Functional Partnership
Partner with Ormco Field Representatives to align implementation activity with the customer's broader

📌 Digital solutions specialist (Toronto)
🏢 Ormco
📍 Toronto