The Underwriting Operations Lead is responsible for the operational leadership, scalability, and governance of the organization's in-house Property & Casualty underwriting platform. Working closely with BC Region Enterprise operations and alongside the other Underwriting leaders within property & casualty and business development, the role ensures underwriting operations deliver exceptional service, regulatory compliance, operational efficiency, and support profitable growth.
This is a hybrid role with the flexibility to work in-office or in-branch based on the needs of the role and/or as required by management. Preference will be given to candidates that can work hybrid in Burnaby (primary) or Vancouver. Occasional travel in BC may be required.
RESPONSIBILITIES:
Operations Management & Performance
Lead underwriting operations strategy, execution, and continuous improvement initiatives.
Oversee service delivery, workflow management, quality assurance, and operational performance across the underwriting function with specific responsibility for ongoing technical DUA management and support.
Drive technology adoption, process automation, and data-driven decision-making to enhance productivity and client experience.
Ensure compliance with DUA and regulatory requirements, DUA guidelines, and internal controls. Lead ongoing updates to control framework resulting from audit recommendations.
Develop operational metrics, dashboards, and reporting to measure performance, efficiency, and service standards.
Manage operational team, budgets, project resource planning,



and earthquake aggregate capacity management to support business growth.
Leadership & Stakeholder Collaboration
Build and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
Partner with underwriting, business development, insurer partners, and corporate functions to align operational capabilities and operationally launch/deliver new products with strategic objectives.
Additional duties and responsibilities may be added during the course of employment.
Requirements:
10+ years experience underwriting commercial P&C; insurance.
Robust leadership skills with a successful track record in various lines of insurance.
Demonstrated ability to analyze complex information and develop effective underwriting strategies.
Skill in navigating a heavily regulated environment while ensuring compliance.
High-level preparation and deep knowledge of current and future trends in property and casualty insurance.
A proven track record of generating strong and sustainable business outcomes over the long term.
Proven experience building and managing relationships with major brokers and distribution partners.
Deep knowledge of P&C; policy wordings and claims implications, particularly for complex property risks.
Strong analytical and decision-making skills with a profitability mindset and disciplined risk selection approach.
Demonstrated ability to influence stakeholders and collaborate across multidisciplinary teams with a focus on cross-selling and

📌 Underwriting operations lead (Burnaby)
🏢 Waypoint
📍 Burnaby