95% 98% 95% compliance) and must be treated as a controlled change.
Automation & Dev Ops Mindset: You must be comfortable building and maintaining Ansible playbooks, Bicep templates, and Azure Dev Ops pipelines. The role demands a solid drive toward automation, repeatability, and infrastructure‑as‑code principles.
Backup Operations: You own the remediation of Azure Backup failures for Linux workloads and scripted backup validation. You must understand backup policies and Recovery Services Vault configurations to troubleshoot and maintain compliance.
Change Management Discipline: You will prepare and implement standard and normal RFCs, ensuring full documentation, risk assessment, rollback plans, and post‑implementation validation. You will attend and present at the weekly CAB as required.
Escalation Handling: You are the escalation point for T1 engineers on Linux and cloud automation issues. You must be able to receive a partially triaged incident and drive it to resolution without unnecessary re‑escalation to Infrastructure Lead.
Areas of Responsibility Monitoring & Alert Management: Manage and triage alerts from Logic Monitor and Azure Monitor across environments. Correlate alerts, close false positives, and elevate genuine incidents. Maintain monitoring dashboards and ensure alert thresholds remain appropriate.
Service Now Ticket Management: Own the ticket lifecycle for incoming incidents and service requests. Triage, categorise, prioritise, and either resolve or elevate. Maintain SLA compliance for response and update targets. Expected to handle 15–25 tickets per day across environments.
Backup Validation: Perform daily Veeam Backup & Replication job status checks (~1,290 servers) and Azure Backup status validation. Log failures, attempt basic remediation (re‑run failed jobs),



and elevate persistent failures to Senior Engineers.
Patching Support: Assist Senior Engineers during monthly patch cycles. This includes pre‑patch checks, server reboots, and post‑patch validation across WSUS/SCCM (Windows) and Ansible‑managed (Linux) estates. Also assist with Azure Update Manager deployment validation and failed‑patch reporting.
VM Troubleshooting: Perform basic troubleshooting on Azure VMs (connectivity, disk, performance) and v Sphere VMs (console access, snapshot management, resource contention). Independently resolve P3/P4 VM issues.
Windows Server Administration: Basic administration including service restarts, event log analysis, disk space management, user access troubleshooting, and DNS/DHCP validation.
Incident First Response (On‑Call): During on‑call periods, act as the first responder for all P1 alerts. Perform initial triage, engage vendor support if needed, communicate status updates, and elevate to Senior Engineers/Infrastructure Lead within 30 minutes if resolution is not achievable.
Documentation & Knowledge Base: Maintain and update operational runbooks, known‑error records, and knowledge base articles. Contribute to process improvement initiatives.
Reports to: Head of Technical Services
On‑Call Commitment his role participates in a shared five‑person weekly on‑call rotation. Each engineer is primary on‑call for one week in every five. During on‑call periods,



you are expected to respond to P1 critical alerts within 15 minutes (24×7), perform initial triage and diagnostics, and elevate to Senior Engineers/Infrastructure Lead if the incident cannot be resolved within 30 minutes. On‑call compensation is provided in line with Synapse360’s standard on‑call policy.
Experience Required Technical Skills & Experience Linux Administration (RHEL/Cent OS/Ubuntu/Oracle Linux) Proficient — package management, service management, log analysis, security hardening
Ansible Proficient — playbook development and execution for patching, configuration management, and compliance enforcement
Bash Scripting Proficient — Linux automation, log parsing, maintenance scripts, backup validation
Bicep / ARM Templates Proficient — template development for repeatable Azure infrastructure deployments
Azure Dev Ops Proficient — CI/CD pipelines, repos, release management for infrastructure automation
Azure VMs / Azure Networking Proficient — Linux VM lifecycle, NSGs, UDRs, VPN Gateways
Azure Update Manager Proficient — policy configuration for Linux VMs, maintenance windows, compliance reporting
Azure Backup Proficient — policy management for Linux workloads, restore testing, vault monitoring
Azure Key Vault Proficient — secret management, certificate rotation, integration with automated deployments
Azure Arc Proficient — hybrid server governance, policy enforcement, inventory management
Service Now Proficient — incident, change, and request management
Networking (TCP/IP, VLANs, DNS) Proficient — troubleshooting, VLAN configuration, DNS resolution
ITIL Processes Proficient — incident, change, problem, and release management
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