Lead enterprise customer support strategy at Litmus Automation in Toronto, guiding Zendesk operations and technical teams across industrial environments.
As Director of Customer Support, you will shape scalable service standards for Litmus Edge and Litmus Edge Manager. You will lead support managers and technical professionals while partnering with Engineering, Product, Customer Success, and Technical Delivery. The function supports edge computing, industrial data, networking, Linux, APIs, databases, cloud platforms, and operational technology integrations.
Key Responsibilities: Set global support strategy, service standards, and multi-year roadmap
Lead managers, team leads, analysts, and technical support engineers
Own service levels, resolution times, backlog, satisfaction, and quality
Guide critical escalations, incident communication,



and corrective actions
Build dashboards, forecasts, knowledge management, and self-service programs
Requirements: 10+ years in B2 B software, enterprise technology, or technical support
5+ years leading managers and distributed support teams
Experience scaling support for complex enterprise customers
Technical fluency across Saa S or edge software and Linux
Bachelor’s degree or equivalent practical experience; Toronto availability required
Direct enterprise support performance, executive escalations, and cross-functional customer outcomes through disciplined operational leadership at Litmus.

📌 Director of enterprise customer support (Toronto)
🏢 Litmus Automation
📍 Toronto