Position: Application Production Support Analyst
Duration: 24 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 8.00 AM-5.00 PM
Pay Rate: $500.00-$500.00/Daily/T4
Overview:
Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Description:
DEPARTMENT
The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users.
The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented.
They contribute to and lead regulation, industrialisation and automation projects.
RESPONSIBILITIES
Production Support
Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.
Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)




Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
Maintain and create procedure and process documentations.
Release, Maintenance and Project:
Participate in release cycles for functional validation on staging, pre-production, and production environments.
Release deployment, post release checks, follow communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are reliable & running after the infra work.
Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)
KEY SKILLS AND QUALIFICATIONS
EDUCATION
Master/Bachelor or degree in Computer Science or IT Systems
Minimum 6 years of Application Production Support experience (Relevant)
Technical Skills:
Excellent knowledge and experience on systems like UNIX and Linux
Excellent knowledge and experience of databases like Elastic Search and Postgres
Proficient experience on databases like Oracle and SQL
Proficient experience on systems like Windows
Working experience of IT tools like Dynatrace, Service Now, Autosys, Jenkins, Geneos.
Experience in scripting skills or automation like Python, Perl, and Power Shell
Working knowledge of file

📌 Application production support analyst (Montreal)
🏢 TEKWISSEN ®
📍 Montreal