Lead inbound fraud operations in Scarborough, Ontario, using fraud expertise and operational controls to protect clients and manage risk.
As Senior Manager, Inbound Fraud, you will lead delivery and execution across Scotiabank’s Client Experience Centre. You will oversee fraud operations, stakeholder partnerships, workforce management, performance monitoring, and regulatory alignment. The role supports Enterprise Fraud strategy, operational effectiveness, and risk discipline.
Key Responsibilities: Lead customer-focused inbound fraud operations across Toronto
Oversee workforce onboarding, performance, and management
Monitor operational delivery against program objectives
Partner with Enterprise Fraud on metrics and dashboards
Maintain governance over policies, controls, and change
Requirements: Post-secondary education and ten years of management experience
Financial services experience including fraud operations
Expert judgment, problem-solving, and negotiation skills
Solid written and verbal communication skills
Knowledge of AML, KYC, privacy, and regulatory requirements
Bring senior leadership, fraud operations expertise, and risk discipline to Scotiabank’s inbound fraud organization in Scarborough.

📌 Senior manager inbound fraud operations (Toronto)
🏢 Scotiabank
📍 Toronto