Join RBC as a Senior Service Now Discovery & Service Mapping Engineer, where you'll enhance IT service delivery through asset automation and dependency mapping.In this pivotal role, you will lead the design, configuration, and deployment of Service Now's Discovery and Service Mapping solutions. Your ability to troubleshoot issues and resolve data inconsistencies will improve CMDB integrity. You'll work closely with various teams to convert complex infrastructure data into insights, promoting proactive incident management.Key Responsibilities:
• Design and deploy Service Now MID Server solutions
• Resolve discovery and mapping issues efficiently
• Collaborate with stakeholders to enhance service alignment
• Create documentation and training materials
• Mentor junior team members in best practicesRequirements:
• Solid background in Systems Engineering or Service Now CMDB
• Experience with Service Now Discovery solutions
• Service Now Certified Implementation Specialist (CIS) - Discovery preferred
• Certification as a Systems Administrator (CSA) is a plus
• Detail-oriented with strong analytical abilities

📌 Senior discovery (Toronto)
🏢 Anonymous
📍 Toronto