Description The Chief Public Services Officer (CPSO) serves as a strategic partner to the Chief Executive Officer (CEO) and provides executive leadership and organizational oversight for all public-facing library services, programs, and experiences. This position advances the Library’s mission, strategic priorities, and community impact by ensuring equitable, responsive, and high-quality service delivery across the Library system while promoting innovation, collaboration, accountability, and continuous improvement. Reporting to the Chief Executive Officer or their designee, the Chief Public Services Officer provides executive oversight and strategic leadership for Branch Operations, Central Library, Special Collections, Outreach, Reader’s Services, and Youth and Family Engagement. The position works closely with the Executive Team, Library Board of Trustees, staff, community partners, and stakeholders to advance the Library’s strategic and organizational priorities while ensuring the Library’s commitment to diversity, equity, inclusion, accessibility, and belonging is embedded throughout public service planning, program development, and service delivery. The Chief Public Services Officer assumes a key role in fostering a culture of service, collaboration, continuous improvement, and belonging while ensuring Library services effectively meet the evolving needs of the diverse communities served. The position leads strategic public service initiatives; identifies opportunities to strengthen patron experiences and community outcomes, advises executive leadership on public service trends, community needs, and service effectiveness; and ensures the Library delivers meaningful, impactful, and accessible experiences through the urban public library district.



The Chief Public Services Officer may represent the Chief Executive Officer or the Executive Deputy Director and assume delegated leadership responsibilities in their absence. This is a full-time, exempt position with a salary range of $138,731
- $160,000, plus excellent perks. Executive Team Commitment to Diversity, Equity, Inclusion, Accessibility & Belonging The Kansas City Public Library envisions a Kansas City inspired by possibility, where everyone belongs. Executive Team members advance this vision by embedding diversity, equity, inclusion, accessibility, and belonging in the Library’s organizational culture, decision-making, and services. Through intentional leadership, accountability, and community partnership, Executive Team members cultivate a welcoming and equitable environment where staff, patrons, and community partners feel valued, barriers to access are reduced, and all communities can see themselves reflected in the Library’s spaces, services, and experiences. Job Duties (Essential Functions) Executive Leadership:
- Serve as a member of the Executive Team and contribute to Library-wide strategy, planning, policy development, resource alignment, service innovation, and organizational decision-making.
- Act as a strategic advisor to the Chief Executive Officer regarding public service effectiveness, patron experience, community engagement, and service delivery.




- Represent the Library and assume delegated leadership responsibilities in the absence of the Chief Executive Officer or the Executive Deputy Director.
- Lead public service planning and implementation efforts in partnership with the Executive Team to advance the Library's strategic plan and organizational priorities.
- Advise the Chief Executive Officer and Executive Team on public service trends, emerging community needs, service opportunities, and organizational priorities.
- Ensure diversity, equity, inclusion, accessibility, and belonging are integrated into public service leadership, planning, programs, policies, and practices.
- Promote and model a culture of service, accountability, collaboration, innovation, and continuous improvement throughout the organization. Public Services Strategy and Performance
- Provide executive leadership for public service strategy, implementation, evaluation, and continuous improvement initiatives.
- Establish and oversee system-wide goals for branch operations, patron experience, program delivery, community engagement, and service excellence.
- Translate organizational strategy into actionable public service priorities, implementation plans, and measurable performance outcomes.
- Ensure public services advance equity, inclusivity, and accessibility while addressing the needs of diverse urban communities.
- Oversee system-wide public service performance measurement and reporting to ensure decisions are informed by data and aligned with organizational goals.
- Monitor and assess public service effectiveness and recommend strategies that strengthen community impact, service quality, accessibility, and patron engagement.
- Collaborate with Executive Team members and department leaders to identify organizational opportunities,

📌 Chief Public Services Officer (Toronto)
🏢 The Kansas City Public Library
📍 Toronto