Lead global service readiness, product enablement, and innovation for Manulife’s hybrid GPS organization in Waterloo, Ontario. Shape scalable, compliant employee services worldwide. The AVP, Global People Services leads readiness and launch coordination across a complex global matrix. This senior leader connects service design, product ownership, knowledge, training, regional execution, and innovation. The position translates strategy into operating priorities while strengthening colleague experience, controls, adoption, and global consistency.

Key Responsibilities
- Translate GPS strategy into readiness, product, knowledge, training, and innovation priorities
- Lead intake, impact assessment, cutover, hypercare, and post-launch reviews
- Confirm ownership, controls, capacity, technology, data, training, and communications
- Manage dependencies, sequencing,



resource constraints, and launch risks
- Provide dashboards covering demand, status, adoption, decisions, and advantages

Requirements:
- Senior leadership experience in global HR operations or shared services
- Experience establishing operating models, governance, service standards, and launch disciplines
- Knowledge of HR delivery, employee experience, workflow, automation, and AI
- Experience translating policy, technology, data, and change into operations
- Executive presence and experience leading geographically distributed teams Bring global HR operations, service design, governance, and innovation leadership to Manulife’s GPS readiness agenda.

📌 AVP Global People Services Readiness (Waterloo)
🏢 Manulife
📍 Waterloo