Miratech is seeking a Service Transition Analyst, Contact Centre to help define the target operating model for a major Canadian bank's contact centre migration to a cloud platform, spanning 39 lines of business. The role is hybrid with 2 days per week in a downtown Toronto office. You will draft operating model artifacts, runbooks, and ServiceNow configurations with the Lead, ensuring explicit decisions and artifacts for day one operations.
📌 Hybrid Service Transition (Markham)
🏢 Miratech
📍 Markham
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.