Lead mortgage administration operations through people leadership, digital transformation, and process improvement within a growing financial services organization. Reporting to the Chief Operating Officer, guide an experienced team toward accurate, compliant, effective service delivery. The Mortgage Administration Manager will coach professionals, manage departmental priorities, and support business growth through collaboration. Success requires emotional intelligence, change leadership, and strong stakeholder management. Mortgage, banking, or lending experience is preferred but not required.
Key Responsibilities
- Lead, coach, and develop mortgage administration professionals
- Oversee daily operations, accuracy, compliance, and service delivery
- Guide employees through digital transformation and operational changes
- Streamline workflows,
improve processes, and increase efficiency
- Collaborate with senior leadership and cross-functional teams
Requirements:
- Minimum three years of people leadership experience
- Experience leading organizational change or process improvements
- Strong emotional intelligence balancing empathy and accountability
- Excellent communication, organizational, and problem-solving skills
- Technical aptitude with Microsoft Office and SharePoint Bring people leadership, operational improvement, and digital transformation expertise to mortgage administration while supporting trusted, high-performing teams.