Lead B2B SaaS customer success at Canals through onboarding, training, adoption, renewals, and technical problem-solving across a remote-first team. As Customer Success Manager, you will own post-sale relationships for a portfolio of accounts. You will help wholesale distributors scale with Canals automation and AI. The work combines relationship management, strategic enablement, usage analysis, and cross-functional collaboration with Product and Engineering. Key Responsibilities:

Own customer relationships, adoption, retention, and renewals Lead onboarding and training sessions across customer teams Monitor usage metrics and identify adoption gaps Facilitate business reviews demonstrating ROI and future goals Partner with Product and Engineering to resolve issues Requirements:

Typically five to eight years in B2B SaaS Customer Success Experience driving adoption, utilization, and end-user training Proven ownership of renewals and retention Solid communication and relationship-building skills Ability to explain technical concepts to non-technical audiences Bring customer relationship management, product adoption, and renewal expertise to help Canals customers scale confidently with automation.

📌 B SaaS Customer Success Manager (Vancouver)
🏢 Canals
📍 Vancouver