Lead bilingual FR/EN managed services delivery at PwC, using ITSM expertise and client leadership to meet expectations and service-level agreements. As a Manager in Managed Services, you will oversee daily operations for application, infrastructure, and AI contracts. You will coordinate consulting groups, clients, delivery teams, and partners while applying ITIL support processes. The work includes service quality oversight, client communication, performance reporting, financial management, and transition activities. Key Responsibilities:

Manage daily operations across managed services contracts Track tickets, resolutions, hours, and service-level agreement performance Lead team huddles and mentor delivery teams Communicate issue progress and ticket closures Facilitate client, staff, and partner escalations Requirements:

Six or more years in a technology workplace Consulting and managed services experience Knowledge of ITIL support processes Experience with end user support and front office applications ITILv3 or v4 Foundations certification preferred Apply your managed services leadership, ITSM knowledge, and bilingual communication skills to support PwC client outcomes.

📌 Bilingual Managed Services Manager (Montreal)
🏢 PwC
📍 Montreal