OPERATIONS MANAGER Position summary Lead day-to-day project delivery and field operations safely, profitably and on time through explicit priorities, people leadership, resource planning and risk resolution. Apply consistent accountability and quality standards across assignment sources and construction, restoration, emergency, repair, commercial, healthcare, institutional, tenant improvement and insurance-related work, based on business needs. Applicable carrier, client, contract, site and company requirements govern delivery.

Project Managers (PMs) own their files: scope, contracts, schedules, budgets, documentation, communication, risk escalation, change orders, supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting, dashboards, documentation reviews, compliance visibility, control checks and risk flags to support action.

Key responsibilities Lead project delivery Oversee assigned projects end to end: assignment, contact, inspection, estimating, approvals, scheduling, production, completion, billing readiness and closeout. Monitor service-level agreements and KPIs across these stages, including estimate cycle time, uploads, project updates and start/completion dates.

Review pending-sales and production ageing separately and move files to the next milestone. Maintain original and current target start/completion dates, reasons for revisions and recovery plans for stalled or at‑risk work; date changes must not conceal slippage.

Check production readiness daily: approved scope and required work authorization before work proceeds. Distinguish unsigned authorizations from signed documents awaiting upload; record status, remediation owner and required approval.



Apply the approved emergency exception process where applicable.

Review the daily operations snapshot for workload, stalled files, overdue actions and approaching deadlines. Apply the estimate‑review and submission standards in the scorecard. Triage vendor/trade escalations the same day and communicate recovery actions to affected parties. Give each material exception an owner, next action, due date and recovery plan; verify completion. Support complex, delayed, high‑risk or sensitive projects, resolve roadblocks within delegated authority and promptly escalated unresolved delivery, client, financial, compliance, safety or resource risks to the Vice President of Operations with practical options.

Lead CAT response Maintain CAT readiness through current contacts, resource plans and backup coverage. When a CAT is declared, act as CAT Lead in the assigned operational area: activate the approved plan and confirm roles, priorities, resources and coverage. Coordinate communication, file movement, estimates, invoicing readiness and escalations. Raise capacity constraints and recovery priorities to the Vice President of Operations within existing authority and applicable service requirements.

Lead people and field execution Set expectations for PMs, site supervisors, lead hands, technicians, carpenters, labourers, emergency crews and other assigned personnel. Coach ownership, urgency,



financial discipline, communication and problem‑solving through regular feedback, practical support and ride‑alongs with PMs and Site Project Coordinators (Site PCs). Observe field practices, client communication and documentation; record hands‑on coaching feedback, action owners and follow‑up dates, and verify completion. Address performance gaps directly and fairly, agree corrective actions, support and follow‑up dates and use recurring gaps to guide training within company people‑management and approval processes.

Plan workload, labour and trade resources with accountable managers against priorities, skills, availability and deadlines; flag capacity conflicts before commitments are missed. Arrange absence/vacation coverage with a named backup, file handover and communication plan. Secure approved reassignment when a PM leaves or is unavailable so every active file retains an accountable owner.

Ensure site teams understand approved scope, schedules, priorities, safety, documentation and quality standards. Monitor productivity, workmanship, professionalism and conduct; resolve labour, trade coordination, deficiency and compliance issues with PMs and site leadership. Assign corrective actions, verify completion and escale where required.

Require the Certificate of Satisfaction (COS) at each walkthrough. Record issues preventing acceptance, assign follow‑up and obtain the signed COS when resolved; never record acceptance without customer confirmation.

Hold weekly PM one‑to‑ones on work in progress, receivables, aged/stalled files, risks and support needed. Record decisions and verify completion at the next review.

Lead communication and documentatio

📌 Operations Manager (Ahuntsic)
🏢 Integricon Property Restoration and Construction Group
📍 Ahuntsic