SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

YOUR FUTURE AT SKYSERVICE Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our clients. We focus on excellence and are committed to support and develop our teams

SUMMARY OF RESPONSIBILITIES

Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.

Manage and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Supervisors, Quality Assurance Coordinator and Customer Service.





Foster a safe work environment and a culture based on the guiding principles of the organization by ensuring the effective implementation of all safety standards and programs as well as compliance.

Supports the development of the operational function across the entire organization by identifying opportunities to improve standard operating procedures to ensure optimal safety and profitability.

Works closely with line service crew and pilots ensuring that all customer service needs are met, promoting cohesive communication. Facilitate efficient and customer-focused arrivals and departures of customers;

Secure new and existing office and hangar tenants driving to achieve/maintain full occupancy; Managing the lease administration and ongoing relationship management;

Establish and maintain positive relationships with World Fuel Services, Transport Canada, the Airport Authority, and all other pertinent partners.

Collaborates and communicates effectively with other FBO Management and personnel to explore and capitalize on opportunities to improve performance and gain efficiencies.

Ensures adherence to World Fuel Services (WFS) standards related to the protected operation and maintenance of Fuel Trucks.

Responsible for all Fuel ordering and inventory.

Proactively promotes and sells FBO services;

Responsible for business development of ad hoc heavy aircraft customers including preparing quotes,



ensuring the preparedness and excellent execution of the arrival/departure of these flights.

Works closely with Ground Service Equipment (GSE) and Facilities teams to ensure that YVR has the necessary equipment and tools of the trade to perform their roles.

Contributes to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada.

Oversees instructional and on-the-ground, practical training; Facilitates the coordination of external training as required.

Audits and reviews training to determine effectiveness and relevance; Reports on relevant KPIs.

Administers FBO-employee onboarding, ensuring that new hires have required security and training resources (i.e., RAIC, DA Licensing and other requirements.)

Supports talent management processes as required; Evaluates employee performance pre and post training and while investigating SMS incidents.

Leads SMS Occurrence Report Investigations for YVR; independently investigates incidents and occurrences, enlisting the support of the QA Coordinator and others as required. Presents final investigative report, ensuring alignment on action items and disciplinary recommendations.

Tracks disciplinary outcomes of SMS incidents and occurrences and works with FBO leadership to ensure a fair and equitable approach to disciplinary measures is in place.

Manages employee performance management including hiring, succession planning, headcount management and other initiatives.

Manages payroll, scheduling, timekeeping, vacation requests and overtime for employees to meet operational requirements while maintaining budgeted allocations; and

Participates in the preparation of FBO budgets an

📌 Manager, FBO Operations (Richmond)
🏢 Skyservice Business Aviation
📍 Richmond