Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions. This engineer leads design, development, implementation, and support for IVR and Contact Center applications. The work includes contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems. Key Responsibilities:

Lead IVR and Contact Center application design Develop and implement contact center applications Design contact flows and call routing solutions Support self-service and speech recognition capabilities Integrate CTI, APIs, web services, and backend systems Requirements:

Robust experience with IVR and Contact Center platforms Experience with cloud-based contact center solutions Knowledge of telephony technologies and CTI integration Strong project and stakeholder management skills Familiarity with Agile or Scrum methodologies Apply engineering, integration, leadership, and communication skills across IVR, contact flows, cloud platforms, and telephony technologies.

📌 IVR Contact Center Engineer (Toronto)
🏢 apptoza
📍 Toronto