Lead public services strategy for Kansas City Public Library through executive leadership, service innovation, and equitable community impact. This full time, exempt position advances accessible experiences across the Library system. The Chief Public Services Officer serves as a strategic partner to the Chief Executive Officer and oversees public-facing library services, programs, and experiences. The position guides Branch Operations, Central Library, Special Collections, Outreach, Readers' Services, and Youth and Family Engagement. It translates strategy into measurable priorities while embedding diversity, equity, inclusion, accessibility, and belonging. Key Responsibilities:

Lead system-wide public service strategy, implementation, evaluation, and improvement Oversee public service departments, programs, policies,



and service standards Advise executive leadership on trends, needs, performance, and opportunities Represent the Library with community and civic partners Coach directors and strengthen collaborative organizational culture Requirements:

Bachelor's degree or equivalent education and experience At least seven years of progressive senior leadership experience Executive oversight of multiple public service functions Experience managing budgets, resources, and strategic priorities Commitment to equitable, inclusive, community-centered leadership Bring executive leadership, public service strategy, and community partnership experience to Kansas City Public Library’s system-wide mission.

📌 Chief Public Services Officer Library (Toronto)
🏢 The Kansas City Public Library
📍 Toronto