Job Description Manager Business Resiliency and Continuity

You will be working on a adaptable hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Manager, Business Resiliency & Continuity leads Fidelity Canada’s enterprise business continuity and operational resilience capabilities. This role is responsible for ensuring that critical business services, processes, and functions can continue to operate and recover effectively during disruptions, including technology failures and cyber events.

The role partners closely with business units define critical services, conduct business impact analyses, and establish continuity strategies, while coordinating enterprise crisis management and recovery planning.



It works in close alignment with Technology Resiliency, Cyber & Resilience Office, and Risk functions to ensure a cohesive and effective end-to-end resilience posture.

What You Will Do

Leadership & Stakeholder Engagement:

Lead and develop the team; act as the primary contact for business continuity and resilience; build solid relationships with senior stakeholders and drive cross-functional collaboration.

Resilience Strategy

: Establish and evolve the business continuity and operational resilience framework; establish standards for continuity planning, crisis management, and service recovery aligned with regulatory expectations.

Business Impact Analysis (BIA):

Implement recovery strategy, testing plans and BIAs to identify critical services, dependencies, and recovery priorities; maintain accurate documentation of processes and recovery objectives.

Continuity Planning & Recovery

: Oversee development of actionable and tested continuity plans; ensure alignment with technology capabilities and address preparedness gaps.

Crisis Management:

Lead enterprise crisis response, command and control actives, coordination; establish clear roles, command and control protocols, and alignment with cyber and technology incident management.

Testing & Readiness:

Design and execute simulation exercises (including cyber scenarios); validate readiness,



track outcomes, and drive remediation actions.

Governance & Compliance:

Ensure adherence to regulatory and internal standards; maintain audit readiness and monitor resilience maturity across the organization.

Cross-Functional Alignment:

Align business recovery priorities with technology recovery capabilities; collaborate with Technology, Risk, Cyber, and Architecture teams to ensure an integrated resilience approach.

What You Will Bring

Minimum 7+ years of experience in business continuity, operational resilience, disaster recovery or related risk management discipline, with at least 3 years in a leadership or management role

Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience

Strong experience in business continuity planning and operational resilience frameworks

Proven experience conducting Business Impact Analysis (BIA) and process mapping

Experience leading crisis management and continuity exercises

Strong stakeholder management and facilitation skills across business and technology teams

Ability to translate complex operational risks into structured plans and actions

Experience working in cross-functional, regulated environments

Nice to Have:

Experience in financial services or regulated industries

Familiarity with OSFI expectations (e.g., B-10, B-13)

Experience with cyber incident response coordination

Exposure to enterprise risk management frameworks

Certifications in business continuity, risk, or resilience (e.g., CBCP, MBCI)

Current work authorization for Canada is required for all openings.

Tota

📌 Manager Business Resiliency and Continuity (Toronto)
🏢 Fidelity Canada
📍 Toronto