Remote - Canada Full time CA$70,000 - CA$150,000 / year About the role

BMO is seeking a Manager - AI Operations to monitor, optimize, and govern AI-enabled capabilities in its Virtual Connect contact centre, including conversational analytics and natural-language IVR. The role works with product, technology, analytics, and risk teams to support effective operations, measurable business value, and enterprise standards. Responsibilities

Support AI initiatives, planning, and strategic priorities for BMO Virtual Connect. Monitor performance, analyze operational results, and recommend improvements. Prepare regular and ad hoc reports and dashboards. Support operational and compliance risk management, including attestations and reporting. Coordinate with stakeholders and manage service or customer complaint escalations.



Qualifications

Typically 5–7 years of relevant experience and a related post-secondary degree, or equivalent experience and education. Operational experience and an interest in AI; contact centre operations or cloud platforms such as Amazon Connect are assets. Strong communication, collaboration, analytical, problem-solving, influence, and data-driven decision-making skills. Availability Monday to Friday, 9 a.m. to 5 p.m. Eastern Time. Compensation

Salary: $70,000–$150,000 per year. Compensation varies based on location, skills, experience, education, and qualifications.

📌 Manager - AI Operations (Remote) (Winnipeg)
🏢 Skillhub Solutions
📍 Winnipeg