Customer success leadership and SaaS experience define this Minga role, available remotely on the east coast or hybrid in Kelowna, BC. Manage enterprise customers through onboarding, adoption, and renewal. Minga is primarily hiring a senior Customer Success Manager, while considering strong intermediate candidates with relevant experience. Reporting to the Customer Experience Manager, you will own a portfolio of up to 100 customers. You will guide implementation, provide virtual training, and represent customer needs internally. Key Responsibilities:
Guide onboarding, implementation, setup, and integration support Manage relationships across a portfolio of up to 100 customers Monitor usage data, account health,
and customer success metrics Support contract renewals and identify expansion opportunities Advocate customer feedback across product, marketing, sales, and support Requirements:
Three or more years of relevant customer success experience Experience working in a SaaS setting Experience supporting enterprise or tier one customers Experience using HubSpot or another CRM Strong communication, problem-solving, and prioritization abilities Apply customer success planning, SaaS knowledge, and relationship management to help Minga customers achieve meaningful outcomes.