Support incident management in English and French through a hybrid schedule with two onsite days in Canadian locations. Use communication and monitoring skills.

This intermediate Incident Management Analyst role requires two to four years of experience and fluency in French and English. Insurance experience or domain knowledge supports the work, alongside Ivanti or ServiceNow ticketing, Dynatrace monitoring, and ITIL experience. The analyst sends company-wide communications and handles incident and problem management activities.

Key Responsibilities:

- Manage incidents and problems across operational workflows
- Conduct post-incident reviews after significant events
- Send transparent company-wide incident communications
- Monitor environments using Dynatrace tools
- Provide on-call coverage one week monthly

Requirements:

- Two to four years of relevant experience
- Fluency in both French and English
- Insurance experience or insurance domain knowledge
- Ticketing experience with Ivanti or ServiceNow
- ITIL experience; certification is an asset

Apply incident management, bilingual communication, monitoring, and ticketing expertise across this hybrid analyst assignment.

📌 Bilingual Incident Management Analyst (Toronto)
🏢 OnX
📍 Toronto