Lead Payworks’ Salesforce CRM program through governance, delivery, and continuous evolution in a flexible office or hybrid work model. Reporting to the Director, IT Strategy & Innovation, the Manager, CRM Program leads CRM Business Analysts and coordinates technology, business, and delivery teams. You will oversee complex initiatives, communicate program information clearly, and connect project work with organizational goals. Salesforce exposure supports meaningful stakeholder engagement.

Key Responsibilities

Own CRM governance, portfolio visibility, dependencies, priorities, and progress Plan, scope, and coordinate initiatives from initiation through delivery Lead, coach,



and develop CRM Business Analysts Align stakeholders through transparent program communications Maintain reporting, intake, documentation, risk, and decision practices

Requirements:

Bachelor’s degree or equivalent experience Seven or more years managing complex technology programs Proven people leadership and performance coaching experience Portfolio management across competing timelines and constraints Strong stakeholder communication across technical and business audiences Bring program governance, Salesforce awareness, stakeholder alignment, and people leadership to Payworks’ CRM strategy and delivery.

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📌 Salesforce CRM Program Manager (Canada)
🏢 Payworks Payroll Services Canada
📍 Canada