Posted Date: Oct 20, 2026 Employment Type: Permanent Part Time Salary Range: $36.32
- $39.09 Hourly Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring. We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialists I. As the first point of contact for customers reporting claims to ICBC, you’ll provide helpful, professional support while guiding customers through the initial claims process. You’ll gather first notice of loss information, initiate claim files, resolve straightforward claims at first contact when appropriate, and connect customers with the appropriate team when additional assistance is required. Respond to customers reporting automobile claims and provide professional, customer-focused service. Initiate claim files and gather first notice of loss information accurately and efficiently. Ask appropriate questions to obtain the information required to support the claims process. Clearly communicate information to customers by phone and email. Support customers through emotionally sensitive situations with empathy and professionalism. Resolve straightforward claims at first contact when appropriate. Direct customers and claims to the appropriate team when further assistance is required. Accurately manage information while handling multiple tasks and customer interactions.



Provide customers with information about relevant company products and services in a positive and professional manner. A minimum of 2 years of customer service experience in a contact centre, insurance, telecommunications, financial services, or a comparable customer-focused environment. Strong verbal and written communication skills, with the ability to communicate effectively with customers by phone and email. Ability to handle emotionally sensitive customer interactions with empathy and professionalism. Candidates must achieve medium proficiency, within the 31st–70th percentile or higher on both the Call Center Listening and Data Entry assessments. Asset Qualification ~ These positions will be based in one of the following offices: The work arrangement is remote within British Columbia, with one required visit to your primary office each month. Shift Availability Our contact centre operates seven days a week, Monday through Sunday. Shifts are assigned based on business needs, so flexibility with scheduling is important. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a cooperative work environment. Our values guide how we interact with customers, partners, and each other. Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

📌 Claims Advisor (Canada)
🏢 ICBC (Insurance Corporation of British Columbia)
📍 Canada