Bilingual IT Service Desk Specialist — Remote

Join the insurance sector for our client and discover an opportunity where technology, customer service, and continuous learning come together. Be part of a team-oriented environment that values clear communication, teamwork, and a positive client experience.

What Is In It For You

- Hourly salary of $32-36, based on experience.
- 6-month contract.
- Full-time position: 37.50 hours per week.
- On-site events 2 to 3 times per year.

Responsibilities

- Answer calls from the advisor community.
- Listen carefully to understand technical issues.
- Ask clear questions to identify the appropriate solution.
- Use the Knowledgebase and previous experience to resolve client issues.
- Explain solutions clearly and simply.
- Search the Knowledgebase using keywords.
- Ask colleagues for assistance through online chats.
- Seek support from coaches and experienced teammates.
- Ensure clients understand the next steps when an issue cannot be resolved directly.
- Record clear notes after each call, including the solution or next steps.
- Help enhance the Knowledgebase by sharing acquired knowledge.

📌 Bilingual IT Service Desk Specialist — 100% Remote (Montreal)
🏢 Recruit Action
📍 Montreal