Company description

Pinnacle Fund Services (“Pinnacle”) is a privately-owned company headquartered in Vancouver that provides high-quality accounting and administrative services to hedge funds, private equity funds, and other investment vehicles in Canada, the United States and internationally. Pinnacle provides clients with responsive service and provides employees with a dynamic workplace and growth opportunities potential. To support our growing business, Pinnacle is seeking outstanding candidates for the role of Compliance Manager to join our Risk & Compliance Team.

Job description

As a Compliance Manager at Pinnacle Fund Services, you will support the VP of Risk & Compliance by responding to day-to-day compliance inquiries from the business and providing practical, policy-aligned guidance in line with regulatory expectations. You will be responsible for preparing, coordinating, and maintaining required regulatory filings and related documentation, ensuring accuracy, completeness, and timely submission. You will also handle a variety of other compliance-related matters as needed, including issue triage, documentation, and ongoing follow-up with key stakeholders.

This position can be filled by candidates based in Valencia, Toronto, Vancouver, or remotely within Canada.

Responsibilities

Business Advisory, Regulatory Filings & General Compliance Support

- Assist the VP of Risk & Compliance in managing incoming compliance inquiries from the business, researching questions, documenting responses, and coordinating the next steps.
- Prepare and support regulatory filings (including collecting required information, drafting responses, and maintaining submission evidence), and track filing calendars/deadlines.




- Respond to client and investor due diligence queries.
- Maintain organized, audit-ready compliance records (filings, correspondence, approvals, and supporting documentation).
- Support other compliance-related matters as assigned, including policy interpretation, and coordination with internal stakeholders.
- Maintaining and updating existing compliance policies and procedures as needed to reflect current regulatory requirements and business practices.

AML Program Oversight

- Oversee key components of the firm’s AML program, ensuring alignment with regulatory requirements, internal risk appetite, and documented program standards.
- Serve as an escalation point for AML-specific matters, providing risk-based analysis and decisioning on high-risk investors, complex screening hits, and enhanced due diligence cases.
- Review high-risk investor profiles and AML alerts, ensuring appropriate escalation, documentation, and consistency with internal methodologies.
- Support execution of the annual AML Risk Assessment, including evaluation of program effectiveness, identification of control gaps, and tracking remediation activities.
- Provide AML-specific guidance to internal teams, translating regulatory expectations into practical application within onboarding, monitoring, and investor servicing processes.

Training & Knowledge Sharing





- Own the compliance training program, including annual training needs assessment, curriculum design, delivery methods, and completion tracking.
- Serve as a trusted advisor and escalation point on policies, controls, and AML requirements.

Required Skills & Experience

- 7+ years’ experience in compliance, risk, audit, or controls within a financial institution, fund administrator, or related qualified services environment, with increasing responsibility.
- Strong command of the English language.
- Exceptional attention to detail and sound professional judgment.
- Strong writing, analytical, and stakeholder-management skills, with the ability to influence and drive outcomes.
- Proficient in Microsoft Office.
- Proven ability to manage multiple priorities, set direction, and execute against deadlines in a fast-paced environment.

Desired Skills & Experience

- Deep AML knowledge and expertise (including program governance, risk assessments, and ongoing monitoring).
- Relevant professional designation (e.g., CAMS, or equivalent).
- Knowledge of the Offshore, USA, and Canadian Compliance and regulatory environment for fund administrators and investment funds.
- Familiarity with artificial intelligence (AI) tools and their applications in compliance and risk management environments.
- Proven ability to manage multiple priorities, set direction, and execute against deadlines in a fast-paced environment.

Why Pinnacle Fund Services?

At Pinnacle Fund Services, we're committed to providing our employees with a comprehensive benefits package that supports their health, well-being, and professional growth.

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