Remote - Canada Full time CA$70,000 - CA$150,000 / year

About the role

BMO is seeking a Manager - AI Operations to monitor, optimize, and govern AI-enabled capabilities in its Virtual Connect contact centre, including conversational analytics and natural-language IVR. The role works with product, technology, analytics, and risk teams to support effective operations, measurable business value, and enterprise standards.

Responsibilities

- Support AI initiatives, planning, and strategic priorities for BMO Virtual Connect.
- Monitor performance, analyze operational results, and recommend improvements.
- Prepare regular and ad hoc reports and dashboards.
- Support operational and compliance risk management, including attestations and reporting.
- Coordinate with stakeholders and manage service or customer complaint escalations.





Qualifications

- Typically 5–7 years of relevant experience and a related post-secondary degree, or equivalent experience and education.
- Operational experience and an interest in AI; contact centre operations or cloud platforms such as Amazon Connect are assets.
- Strong communication, collaboration, analytical, problem-solving, influence, and data-driven decision-making skills.
- Availability Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.

Compensation

Salary: $70,000–$150,000 per year. Compensation varies based on location, skills, experience, education, and qualifications.

📌 Manager - AI Operations (Remote) (Montreal)
🏢 Skillhub Solutions
📍 Montreal