Apply By: Thursday, November 5, 2026 11:59 pm EST Workplace Safety and Insurance Appeals Tribunal Office of the Vice Chair Registrar Position(s) language: 1 Permanent Not available
* $26.92
- $31.31 per hour *The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board. The Tribunal's Support Services department is currently seeking a motivated individual for the position of Operations Support Clerk, to provide document management, print/reproduction services, receiving/shipping, distribution, and inventory control for the Workplace Safety & Insurance Appeals Tribunal (WSIAT) and assigned Agencies, following established policies, procedures and best practices. Under the supervision of the Manager, Support Services duties are as follows: Mail Room Upload case-related documents and enter metadata to organize and index them in the case management system, ensuring data integrity, confidentiality and secure storage into the case management system within 24 hours of receipt Deal with returned mail and courier packages according to departmental policy Retrieve hearing recorders and upload recordings to the case management system and maintain tracking records of the hearing recordings including capture and uploading Coordinate logistics for hearings, including room setup, accommodation requests, inventory provisioning and technical support Monitor and request necessary stock (e.g. water, PPE, etc.) Generate and reconcile courier manifests and billing reports, and coordinate purchase-order fulfilment, receiving and delivery activities across multiple units Verify incoming items against purchase orders and resolve discrepancies with internal staff,



business units or vendors Troubleshoot and maintain equipment and machinery while escalating technical issues and coordinating service calls Provide quality control for all print tasks by reviewing package content, checking for administrative errors and ensuring consistency with WSIAT procedures Provide account readings/scanning counts/postage reports for shared services billing as required. Clean and service print machines, including replenishing toner, adding or changing paper, and carrying out minor repairs or call for service on equipment as required and follow up/escalate issues and unresolved matters to the Manager as necessary. Print, assemble and send accommodation materials and accurately update the case tracking system Track and report on usage and other metrics for billing and operational analysis Exercise tact, discretion and sound judgment when reviewing confidential materials and organizing documents, including splitting or merging files using Adobe tools Provide guidance and support to new staff within the business unit Monitor, prioritize and complete own and joint action task lists in the case management system,



working with colleagues to ensure overall print queues are monitored and prioritized to meet or exceed service standards Participate in records management projects as required Support Senior Records Clerks with records management and digitization projects and contribute to continuous improvement initiatives Take initiative to assess information received for completeness and adherence to established policies and determine appropriate course of action to obtain missing information and/or provide clarification of administrative policies to requestors as necessary. Maintain daily on-site presence to support WSIAT and assigned Agency operations, as required Good understanding of document management principles and case management systems Proficiency with Microsoft Office, Adobe Professional, SharePoint, digital recording and editing software, and scanning software Knowledge of basic office procedures, network environments, high-volume production printing along with punching and Cerlox binding machines, image systems and scanning software, digital recordings and editing software Foundational knowledge of administrative processes, including updating case tracking systems, performing searches and maintaining files Knowledge of Records and Information Management (RIM) principles and best practices in document handling, storage and destruction Excellent customer service skills to provide service to internal staff and external parties prioritize to meet tight service deadlines and production targets be flexible and work in an setting with changing priorities work with minimal supervision Discretion and sound judgment when handling confidential materials and addressing safety concerns in mailroom and logistics operations Good keyboarding skills and business software knowledge 1 English Permanent, 505 University Ave, Toronto, Toronto Region Accommodation is available under the Ontario Human Rights Code. All ext

📌 Operation Support Clerk (Canada)
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