Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location. Responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the hotel's standards. This person will be responsible for providing outstanding leadership of the Banquet department of the hotel that will result in positioning the Rosewood Hotel Georgia as the leader in our industry sector. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that daily payroll management procedures are submitted within deadlines. Ensure payroll paperwork is submitted on time for all departments within your department. Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws. Follow up on items requiring actions from the Coffee Club committee. Detailed menu selections, major ingredients, appearance,



texture, quality standards, garnish and method of presentation Particular characteristics/descriptions of wines/champagnes ordered Check heart of house areas for proper supplies, organization and cleanliness. Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; Prepare station assignments for Banquet Servers according to group requirements and hotel standards. Performance discipline if necessary. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; Ensure replenishment of items as specified on event orders and requested by group contact. Organize head table assembly and assist in group's entrance into the functionarea. Communicate additional meal requirements and special requests to the kitchen. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; Hiring of Employees within the Department, Termination, Performance Evaluations, in accordance with Hotel Policy in conjunction with the Banquet Manager.



Assist Banquet Staff with their job functions to ensure optimum service to guests. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction. Adhere to all cashiering procedures/policies. Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all banquet supplies are returned to designated storage areas. Conduct training of staff as assigned. Document feedback on staff performance. Contact Engineering directly for urgent repairs. Ensure security of all hotel assets is maintained at all times Adhere to and promote fire and safety procedures All other duties as assigned by the Director of Food & Beverage and Executive Committee Diploma/degree in Hospitality Management preferred with proven record in delivering operating results in high volume banquet operations in four/five-star hotels. work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical

Skills:
Knowledge of Windows, Excel, Delphi and Microsoft Office preferred. Ability to enforce hotel's standards, policies and procedures with assigned staff; ability to direct performance of assigned staff and follow up with corrections where needed; ability to ascertain staff training needs and provide such training; ability to work without direct supervision. Language: Required to speak, read and write English. Additional language is an asset. Licenses & Certifications:Serving it Right, Food Protected.

📌 Banquet Manager (Canada)
🏢 Rosewood Hotel Georgia
📍 Canada