As an eFX Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients. Additionally, you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX). There will be multiple opportunities for exposure to our firm-wide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations Develop and maintain technical support documentation. Assess risk and impact of production issues and elevate to business and technology management in a timely manner.



Reviews and develop application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Identifies risks, vulnerabilities and security issues; Ensure essential procedures are followed and helps to define operating standards and processes. Expected to be able to raise problems with appropriate technology and business teams, while adhering to Service Level Agreements. Provides evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impacts the business by ensuring the quality of work provided by self and others; Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Has the ability to operate with a limited level of direct supervision. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations,



adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. 5-8 years experience in an Application Support role. Experience in a Production Support role/setting is essential Experience with technical tools and systems and a willingness and ability to learn new technologies
- SQL and Linux Experience installing, configuring and/or supporting business applications Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills Experience in Foreign Exchange / Markets Support is preferred. Bachelor’s/University degree or equivalent experience Applications Support Full time Primary Location Full Time Salary Range: $Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #

📌 Application Support Analyst Intern (Canada)
🏢 Citi
📍 Canada