Analyze telecom fraud and billing data as Twilio’s remote Fraud Operations Specialist, serving customers and partners across Canada. Build evidence-based resolutions. This Fraud Specialist role combines financial investigation, root cause analysis, and strategic dispute negotiation. You will examine Artificially Inflated Traffic, International Revenue Share Fraud, messaging data, and billing discrepancies. The work supports customers, carriers, vendors, account managers, accounting, and management while advancing documented resolutions.

Key Responsibilities

Investigate fraudulent misuse and telecom billing errors Analyze call, messaging, rate, currency,



and quantity data Manage customer and vendor disputes through resolution Negotiate settlements and payment terms within company practices Build dashboards communicating dispute lifecycle metrics

Requirements:

Eight-plus years in telecom, fraud, vendor, collections, or consulting operations Experience negotiating disputes with customers or vendors Experience in collections, billing analysis, or dispute resolution Project management experience and robust communication skills Experience with Excel, Google Sheets, Looker, or SQL Apply fraud investigation, billing analysis, dispute negotiation, and data skills to Twilio’s telecom operations across Canada.

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📌 Fraud Operations Specialist Telecom Disputes (Canada)
🏢 SendGrid
📍 Canada