The Claims Assistant provides administrative and service support to the Claims team, helping ensure claims are reported, documented, and progressed accurately and efficiently. This role serves as an important point of contact for clients, insurers, adjusters, and internal teams throughout the claims process. Receive recent claim notifications and collect the information required to report losses accurately and promptly Report claims to insurers and provide clients with claim numbers, adjuster details, and an overview of next steps Respond to routine client, insurer, and adjuster inquiries by phone and email, escalating complex or sensitive matters to the appropriate Claims professional Maintain accurate and complete electronic claim files, including correspondence, documents, notes, diary dates, and status updates in the broker management system Monitor outstanding information and follow up with clients, insurers, adjusters, vendors, and internal colleagues to support timely claim progression Prepare claim acknowledgements, reports, summaries, and other correspondence using approved templates and procedures Support Claims professionals with scheduling, document preparation, file reviews, data entry, and other administrative activities Identify urgent matters, service concerns, or potential coverage issues and bring them to the attention of the appropriate team member Maintain confidentiality and handle client and claim information in accordance with privacy requirements, company policies, and applicable regulatory standards Post-secondary education in insurance, business administration, or a related field is an asset Previous experience in insurance, claims, customer service,



or office administration is preferred High attention to detail and accuracy when entering data, reviewing documents, and maintaining files Proficiency with Microsoft Office, including Outlook, Word, and Excel; experience with EPIC or another broker management system is an asset A RIBO licence or willingness to obtain one may be considered an asset, depending on the responsibilities assigned to the role Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement. Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen. Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement This is a replacement position. Artificial Intelligence (AI): Cowan Insurance Group does not use AI directly; Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. #

📌 Assistant Procurement (Canada)
🏢 Cowan Insurance Group
📍 Canada