That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. This is a Staff Incident Response Engineer role on ServiceNow’s Cyber Investigation, Response & Automation Team; supporting both the commercial and regulated-market customer workplace in Canada. monitoring the tools and systems that defend ServiceNow’s production and regulated workplace, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality. Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. This role may require security clearance in the future. Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support. The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class,



innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. Monitor the tools and systems that defend ServiceNow’s production and regulated environments, and correlate seemingly unrelated events Lead response to incidents affecting our customers, and track incidents to closure across functional teams Respond to account-level threats and attacks against our customer environments Support audits, compliance requirements, and regulatory investigations Maintain secure configuration baselines for devices under direct control (security tools) and those that aren’t (workstations, servers, network devices), and analyze vulnerabilities using that data Serve as an escalation point and participate in the on-call rotation, including after-hours and weekends that might be out of standard business hours Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall security posture Automation knowledge (Python, bashscripting)and experience hardening Linux, Windows, or Mac systems Experience working in Canadian regulated markets, such as financial services or public sector is highly desirable Extensive experience in incident response, digital forensics, threat hunting,



and threat intelligence Solid networking foundation, including TCP/IP and core protocols Ability to analyze event and system logs, perform host and memory forensics (including live response) on Windows, macOS, and/or Linux, and examine malware Experience writing internal playbooks, handbooks, and incident response frameworks Knowledge of attack vectors, threat tactics, and attacker techniques Knowledge of cloud security concepts and experience in AWS, Azure, or GCP Coding or scripting experience in one or more general-purpose languages Working knowledge of Canadian regulatory requirements for financial services and public sector clients This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry Excellent written and verbal communication, including the ability to explain incidents to executives and customers Willingness to work weekend and after-hours shifts for responding to priority incidents in a timely manner GCIH, GCFA, GCIA, GMON, GSEC, CISSP, or CEH certifications, and ServiceNow platform knowledge are a plus. #For positions in this location,

we offer
a base pay of $109,400
- $191,500, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest

📌 Assistant Shift Engineer (Canada)
🏢 ServiceNow
📍 Canada