Director of Housing and Client Services

Location: Morinville, Alberta
Position Type: Full-Time, Permanent, 37.5 hours per week, on-call roster

Reports To: Chief Executive Officer

Lead Housing Services That Strengthen Communities

Join a mission-driven organization where your leadership will directly influence the quality of life of more than 1,100 residents and tenants. As Director of Housing and Client Services, you will lead a diverse portfolio of housing and supportive living communities, empowering Community Managers and teams to deliver exceptional services that promote independence, inclusion, dignity, and well-being. This is an opportunity to shape organizational strategy, strengthen communities, and create lasting impact across the region.

Key Responsibilities

Strategic and Operational Leadership

· Provide strategic leadership and direction for supportive living, community housing, and affordable housing operations.

· Contribute to organizational planning, policy development, and achievement of Homeland Housing’s objectives.

· Champion a culture of service excellence, accountability, collaboration, and continuous improvement.

· Lead organizational initiatives that strengthen service delivery, resident outcomes, and operational effectiveness.

· Develop and monitor key performance indicators and operational outcomes.

Housing and Resident Services

· Oversee housing programs, occupancy management, waitlist administration, applicant intake, and tenant placement processes.

· Ensure the consistent delivery of high-quality resident-focused services across all sites.

· Develop strategies that promote housing stability, resident engagement, and positive client outcomes.

· Address complex resident, family, and community concerns while supporting effective conflict resolution.

Leadership of Community Managers

· Provide leadership, coaching, mentorship, and performance management to a team of 11 Community Managers.

· Foster a culture of accountability, empowerment, and professional growth.

· Support succession planning, employee development, and leadership capacity building.

· Promote consistent operational practices and service standards across all communities.

Financial and Resource Management

· Ensure responsible stewardship of public resources and organizational assets.

· Support annual budget development, workforce planning, and resource allocation processes.

· Monitor performance indicators and operational trends to support informed decision-making.

Community and Stakeholder Relations

· Build and maintain strong relationships with residents, families, municipal partners, service agencies, healthcare providers, and community organizations.

· Represent Homeland Housing at meetings, community events, and stakeholder forums.

· Identify opportunities to strengthen partnerships and improve services for residents.

· Support a collaborative approach to addressing regional housing and community needs.

Risk Management and Quality Improvement

· Promote a culture of quality improvement, safety, and regulatory compliance.

· Support organizational risk management initiatives and operational planning.

· Ensure policies, procedures, and service practices align with legislative and organizational requirements.

· Lead continuous improvement initiatives that enhance both resident and organizational outcomes.

Education

· Bachelor’s degree in business administration, social work, human services, public administration, nursing, housing management, or a related field.

· A combination of equivalent education and relevant leadership experience may be considered.

Experience

· Seven or more years of progressive leadership experience in housing, supportive living, seniors housing, health care, social services, municipal services, or similarly complex environments.

· Experience leading managers and geographically dispersed teams in a multi-site organization.

· Demonstrated success managing operational performance, budgets, workforce planning, and organizational change.

· Experience building a culture of accountability and service excellence.

· Experience working within publicly funded, board-governed, or community-based organizations is considered an asset.

Knowledge, Skills, and Abilities

· Exceptional leadership, coaching, and team development skills.

· Robust operational and financial acumen.

· Demonstrated ability to build productive partnerships and stakeholder relationships.

· Excellent communication, negotiation, conflict resolution, and problem-solving abilities.

· Understanding of trauma-informed, resident-centred service delivery principles.

· Ability to balance strategic priorities with day-to-day operational demands.

· Valid Alberta Driver's Licence and ability to travel throughout the service region.

What We Offer

· Competitive executive compensation package.

· Four weeks of annual vacation.

· Comprehensive health and dental benefits.

· Employer-matching Group RRSP.

· Professional development and leadership growth opportunities.

· Collaborative and supportive executive team environment.

· Meaningful work that improves lives and strengthens communities.

· Opportunity to influence the future of housing and supportive living services across the region.

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their qualifications, leadership experience, interest in the position, and salary expectations.

We thank all applicants for their interest; however, we will contact only those selected for an interview.

Homeland Housing is committed to fostering a diverse, equitable, and inclusive workplace and encourages applications from all qualified individuals.

Expected hours: 37.5 per week

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Education:

- Bachelor's Degree (preferred)

Experience:

- Leadership: 7 years (preferred)
- Senior Housing: 5 years (preferred)

Work Location: In person

📌 Director of Housing and Client Services (Morinville)
🏢 Homeland Housing
📍 Morinville