This role combines customer service, sales support, order management, and cross-functional coordination to ensure smooth wholesale operations with exceptional customer experience and wholesale support.

Key Responsibilities

Wholesale Customer Service

- Respond to wholesale customer inquiries regarding orders, product availability, shipments, and delivery dates.
- Provide order confirmations, tracking information, and delivery updates.
- Investigate and resolve order discrepancies, shortages, and customer claims.
- Coordinate returns, warranty requests, repairs, and return authorizations.
- Ensure timely follow-up and resolution of customer requests.

Sales & Agent Support

- Provide daily administrative and operational support to the Sales Director and sales agents.
- Act as a key operational contact for sales agents regarding orders, inventory, and deliveries.
- Distribute lookbooks, line sheets, and ATS (Available-to-Sell) reports.
- Coordinate sample requests, shipments, and returns.
- Support seasonal market preparation and trade show coordination, including logistics, samples, and selling materials.
- Follow up with sales agents on seasonal booking deadlines and order confirmations.

Order Management & Logistics

- Enter, upload, and manage wholesale orders in the ERP system and NuORDER, ensuring accurate pricing, quantities, and delivery dates.
- Process order modifications, cancellations, and approved adjustments.
- Monitor orders from entry through shipment, proactively identifying potential delays.
- Work closely with finance, traffic, production, warehouse,



and other internal teams to ensure smooth operations and timely order fulfillment.
- Coordinate local and international shipments, shipping documentation, and merchandise returns.
- Assist with inventory verification, stock adjustments, and transfers.
- Maintain accurate customer and order records.

Marketing & Account Support

- Coordinate marketing requests from wholesale customers and retail partners.
- Work with the marketing team to gather and distribute product images, campaign visuals, and other required assets.
- Complete customer-specific product description and copy templates using approved brand content.
- Ensure requested materials and product information are delivered accurately and on time.

What We’re Looking For

- Experience in wholesale customer service, sales support, or order administration.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills in English and French.
- Ability to multitask, prioritize responsibilities, and meet deadlines.
- Proactive, resourceful, and solution-oriented mindset.
- Experience with ERP systems and NuORDER is an asset.

Advantages:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Montréal, QC H2N 2K6: reliably commute or plan to relocate before starting work (required)

Experience:

- wholesale customer service, sales support: 3 years (required)
- working in ERP systems : 3 years (required)

Work Location: In person

📌 Wholesale Customer Service & Sales Support Coordinator (Montreal)
🏢 Kanuk
📍 Montreal