Program Coordinator – Massage Therapy

MCG Career College | Calgary, Alberta

Position: Program Coordinator

Department: Academic Operations

Employment Type: Full-Time, Permanent

Reporting to: Campus Director

Schedule: Standard business hours, with occasional evening or weekend coverage

Location: On-site, Calgary Campus, Alberta

Compensation: $40,000–$45,000 annually

About MCG Career College

MCG Career College is a career-focused training institution offering programs across health, wellness, business, and other in-demand fields. By providing relevant education, top instruction and flexible programming that fits your life, MCG is empowering students with the confidence and skills they need to become leaders and business owners in our community.

Position Overview:

The Program Coordinator serves as the primary administrative resource for academic operations and the first point of contact for student inquiries. Reporting to the Campus Director, this role coordinates day-to-day program administration, maintains student records and schedules, supports instructor compliance and accreditation documentation, and facilitates effective communication among students, faculty, and internal departments throughout the student academic lifecycle at MCG Career College.

Key Responsibilities

Administrative Excellence

- Manages program documentation, student records, and operational processes with accuracy and attention to detail.
- Maintains compliance with institutional policies and applicable regulatory requirements.
- Monitors program inboxes, responds to inquiries promptly and professionally, and escalates matters to the Campus Director as needed.
- Processes program-related documentation, including withdrawals and leaves of absence, and coordinates timely updates with relevant departments.

Student-Centred Support

- Serves as the first point of contact for student inquiries and concerns.
- Proactively identifies at-risk students and initiates timely outreach and support referrals.
- Coordinates referrals for advising, counselling, accessibility, and career support.
- Contributes to a welcoming, inclusive environment where students feel supported.

Practicum Placement Support

- Provides administrative coordination for student practicum placements in collaboration with Career Services and the Campus Director.
- Supports communication between students, Career Services, and existing practicum host partners to facilitate placement arrangements.
- Maintains placement records, tracks progress, and escalates placement-related concerns to the appropriate team members.





Communication and Collaboration

- Drafts clear, professional student communications covering deadlines, events, expectations, and program updates.
- Collaborates with Student Services, the Registrar's Office, IT, and other departments to support academic operations.
- Liaises with the Registrar's Office regarding timetables, room bookings, instructor assignments, and scheduling.
- Handles sensitive and confidential information with discretion and sound judgment.
- Supports student orientations, workshops, campus events, and graduation ceremonies in partnership with Student Services.

Systems and Technology Proficiency

- Uses student information systems (SIS), learning management systems (LMS), and exam proctoring platforms to support academic administration.
- Maintains accurate records and adapts effectively to new technology platforms.

Assessment and Academic Integrity

- Reviews exam proctoring reports and flags concerns in accordance with institutional policies.
- Supports faculty and the Campus Director with exam scheduling, accommodations, and rescheduling.
- Upholds academic integrity standards across program activities.

Continuous Improvement and Reporting

- Prepares routine reports, rosters, and checklists to support program planning and operational decisions.
- Maintains audit-ready student and program records in accordance with institutional requirements.
- Identifies opportunities to improve administrative processes and student communications.

What We Are Looking For

- Diploma or bachelor's degree in administration, education, or a related field, or an equivalent combination of education and experience.
- 1–3 years of administrative coordination experience, preferably in a post-secondary institution or private career college setting.
- Strong organizational and time-management skills, with excellent accuracy and attention to detail.
- Excellent written and verbal communication skills, including experience drafting professional correspondence.
- Proficiency in Microsoft 365 and the ability to learn new technology platforms.
- Demonstrated discretion in handling confidential information and a service-oriented approach to student support.




- Experience with student information systems (SIS), learning management systems (LMS), or exam proctoring platforms is an asset.
- Education or professional experience in massage therapy, healthcare administration, or a related medical field is an asset.

What You Bring

You bring a warm, service-oriented approach to working with students and colleagues, exceptional attention to detail, and the organizational skills to manage multiple competing priorities. You handle confidential student information with discretion and sound judgment, maintain a calm and solutions-focused mindset in a busy environment, and believe in the power of education to change lives.

How to Apply

Interested candidates are invited to submit their resume highlighting their relevant experience in administrative coordination, student services, academic operations, or related fields, along with their qualifications.

Applications will be reviewed on a rolling basis.

We thank all applicants for their interest in joining MCG Career College. Only candidates selected for an interview will be contacted.

Land Acknowledgement

MCG Career College acknowledges that it operates on the traditional territories of Indigenous peoples across Alberta, including the peoples of Treaty 6, Treaty 7, and Treaty 8, as well as the Métis Nation of Alberta. We honour the histories, cultures, and contributions of all Indigenous peoples who call this land home, and we are committed to walking the path of reconciliation.

Equity, Diversity, and Inclusion

MCG Career College is committed to building a diverse, equitable, and inclusive workplace. We welcome applications from people of all backgrounds, identities, and lived experiences, including Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

Join a team dedicated to helping students build real opportunities and achieve solid career outcomes.

Pay: $40,000.00-$45,000.00 per year

Benefits:

- On-site parking

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience or training in massage therapy, healthcare administration, or a related field?
- Are you legally eligible to work in Canada?

Education:

- DCS / DEC (preferred)

Experience:

- administrative coordination: 1 year (preferred)
- post-secondary education: 1 year (preferred)
- student services, or academic administration: 1 year (preferred)

Work Location: In person

📌 Program Coordinator (Calgary)
🏢 MCG Career College
📍 Calgary