At Santé Circle Health Inc., we are passionate about helping organizations create healthier workplaces and supporting employees in achieving positive health and wellness outcomes. We are seeking a highly organized, detail-oriented, and proactive Bilingual Ability Case Manager (English/French) to join our growing team.

The Abilities Case Manager plays a key role in supporting employees and employers through disability management, workplace accommodation, and successful return-to-work outcomes. Managing a dedicated caseload that may include short-term disability, salary continuance, workplace accommodations, and return-to-work matters, the successful candidate will conduct comprehensive intake and file reviews, assess medical and functional information, and provide informed recommendations that support employee well-being and organizational success.

Working collaboratively with employees, employers, healthcare providers, and other stakeholders, the Abilities Case Manager develops practical, individualized return-to-work plans that promote sustainable workplace participation. This role requires the delivery of timely, evidence-based case management services, accurate documentation, and a commitment to achieving positive outcomes while meeting contractual and service excellence standards.

This position is compensated on an hourly basis. The expected annual earrings for this role are $62,400, based on full-time hours.

Who You Are:

- Passionate about helping individuals overcome barriers and achieve successful workplace outcomes.
- A skilled communicator who can build trust and foster positive relationships with employees, employers, healthcare providers, and other stakeholders.
- Empathetic and people-focused, with the ability to handle sensitive situations professionally and compassionately.
- A critical thinker who can analyze medical, functional, and workplace information to make sound, evidence-based decisions.
- Highly organized and able to effectively manage multiple priorities while meeting deadlines and service expectations.
- Solution-oriented, with a talent for identifying challenges and developing practical accommodation and return-to-work strategies.
- Confident in navigating complex disability management and workplace accommodation situations.
- Detail-oriented and committed to maintaining accurate documentation and confidentiality.
- Cooperative by nature, enjoying working as part of an interdisciplinary team to achieve positive outcomes.
- Adaptable and resilient, thriving in a dynamic workplace where every case presents a unique opportunity to support others.

What You Need to Be Successful





- A passion for helping individuals achieve positive workplace and return-to-work outcomes.
- Strong analytical and problem-solving skills, with the ability to evaluate complex situations and identify practical solutions.
- Exceptional communication and relationship-building abilities, with a talent for fostering trust and collaboration among diverse stakeholders.
- The ability to effectively manage competing priorities while staying organized, responsive, and detail-focused.
- A high degree of professionalism, discretion, and commitment to maintaining confidentiality.
- The confidence to work independently, coupled with the willingness to collaborate and contribute as part of a multidisciplinary team.
- A proactive, client-centered approach and a commitment to delivering exceptional service and meaningful results

Qualifications:

- Registration and good standing with a recognized regulatory college as a healthcare professional. Relevant backgrounds may include:
- Registered Kinesiologist
- Physiotherapist
- Occupational Therapist
- Other regulated healthcare professionals with relevant disability management or case management experience
- A minimum of three (3) years of experience in disability management, abilities management, case management, occupational rehabilitation, workplace accommodation, and/or return-to-work planning.
- Demonstrated experience managing occupational and non-occupational injury and illness claims, with a strong understanding of the challenges and opportunities associated with workplace reintegration.
- Sound knowledge of disability management best practices, medical terminology, functional abilities assessment, workplace accommodation strategies, and return-to-work principles.
- Strong understanding of relevant employment and human rights legislation, including the Ontario Human Rights Code and Employment Standards Act, and the ability to apply legislative requirements in a practical workplace setting.
- Experience reviewing and interpreting medical and functional information to support informed decision-making, workplace accommodation planning, and sustainable return-to-work outcomes.
- Proven ability to balance clinical insight, critical thinking, and stakeholder collaboration to achieve positive outcomes for employees and employers alike.




- A commitment to delivering professional, client-centered service while maintaining confidentiality, professionalism, and the highest ethical standards.

What Santé Circle Health Offers You:

- Comprehensive Benefits: Health & Dental, AD&D;, LTD, and Life Insurance coverage.
- Paid Time Off: 2 weeks of vacation, sick days, and wellness days to support work-life balance. 3 weeks of vacation after one year of service.
- RRSP Matching: A matching program to help you plan for your future!
- Professional Development: An education allowance to support continuing education and career growth.
- Employee Perks: Access to discounts, wellness programs, and additional workplace benefits.
- Career Growth: Opportunities to learn, grow, and advance your career within Sante Circle Health.

Why Join Santé Circle Health Team?

Santé Circle Health is a leading national disability and healthcare company. We specialize in the diagnosis, assessment, and treatment of health issues related to complex occupational injuries and illnesses, insurance claims, independent medical evaluations, periodic health, and fitness for employment.

With a multidisciplinary team of physicians, surgeons, occupational therapists, physiotherapists, kinesiologists, and psychologists, we help people return to function at home, work, and play.

We are committed to fostering a culture of diversity, equity, and inclusion. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve, as we know that a diverse workforce is key to the growth and success of our organization.

We are dedicated to accommodating individuals with disabilities throughout our hiring process. Should you require any accommodations, please inform Human Resources.

We thank all applicants; however, only those individuals selected for interviews will be contacted.

Pay: From $62,400.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Application question(s):

- Are you comfortable handling daily client phone calls in both English and French? If yes, rate your proficiency on a scale of 1–10 (where 1 = basic and 10 = native/fluent professional level) for both written and verbal English and French.

Education:

- Bachelor's Degree (required)

Experience:

- Disability Management, Ability/Case Management: 3 years (required)

Licence/Certification:

- Regulated Health Care Professional (required)

Work Location: In person

📌 Bilingual Ability Case Manager (Waterloo)
🏢 Sante Circle Health
📍 Waterloo