Job Responsibility:

About us

Madison Community Services is a non-profit agency, which promotes the independence, health, recovery and community integration of persons with mental health challenges through the provision of mental health case management, supportive housing and a broad range of other programs and services.

PTH PROGRAM:

One of Madison's supportive housing programs is the Pathways to Home (PTH) Program. PTH is a 24/7 intensive on-site high support housing program for long-term users of the shelter system with complex mental health and addictions (MH&A;) and/or developmental disabilities (DD) - who require high levels of support to address their mental, cognitive, physical health and other significant challenges.

POSITION SUMMARY:

The PTH Program Team Lead is responsible for providing support to the PTH Program Manager in specific areas as set out in this Position Description and as required. Overall, this position supports the PTH Engagement and Support workers, during the evening and weekend shifts, in addressing client needs as they arise. The Team Lead is responsible for overseeing the engagement and support activities/groups while on site. They will be responsible for ensuring PTH clients', physical and mental health well-being, and are responsible for taking appropriate action during crises. They will be working closely with program staff, to ensure a high standard of care is maintained for all PTH clients. The Team Lead will be required to take on a managerial role during their shifts.

This position is an evening shift, and the incumbent will be required to work Wednesday through Sunday, 1 pm - 9 pm.

DUTIES, RESPONSIBILITIES, AND RELATED TASKS:

Organizational;

- Assist the Program Manager in the planning, implementation and, evaluation of PTH programming and day-to-day operations.
- Support the Program Manager in ensuring that all staff comply with the PTH Program's policies and procedures.
- Participate effectively in PTH staff meetings, as well as other designated internal meetings.

Program Services;

Working with the Program Manager, the Team Lead will (where needed):

- Support staff in dealing with crisis when it arises, and work together to develop a plan to address the situation appropriately in a timely manner.
- Notify Program Manager of all crisis incidents by next business day.
- Work collaboratively with the Program Manager and staff to establish, implement and monitor plans to ensure housing stability in the PTH Program.
- Maintain confidentiality and comply with agency standards and all applicable legislation
- Collaborate with community service providers at the request of the Program Manager.
- Perform duties in a safe manner, in line with Madison's Health and Safety policies and all relevant legislation.




- Co-facilitate staff meetings alongside the Program Manager.
- Encourage and work with staff to ensure clients are able to maintain the cleanliness of their units.
- Provide on-call services as per the on-call rotational schedule.
- Work with Program Manager, Case Managers, and Engagement and Support Workers in managing client needs effectively.
- Take the lead on client programming.
- Ensure that all data collection is accurate and up to date; and create new data on program areas as required.
- Ensuring the accuracy of both, the staff shift change binder, as well as the resource binder.

Administrative/Operational;

- Ensuring the maintenance of client files as per agency and funder policies, procedures and guidelines.
- Assist with required reporting including, client demographics, service statistics, goal achievement and other systems that may be developed.
- Maintain all relevant spreadsheets and reports as required by the Program Manager.
- Encourage and work with staff to ensure that clients are able to maintain the cleanliness of their units.
- Conduct regularly scheduled client unit inspections.
- Assist in the orientation for new program staff.

Community Relations;

- Maintain good relations with networks, related professional organizations and other related service providers.
- Represent the mission, values and, philosophy of Madison Community Services in the community including networks or meetings s requested.
- May assist in the training and supervision of students and/or volunteers.

Professional Development;

- Set annual performance and professional development goals.
- Participate in regular supervision with the Program Manager.
- Attend relevant conferences, workshops and other in-service events as approved.
- Be knowledgeable of Madison Community Services policies, procedures, standards and guidelines of operation.
- Participate in agency internal consultations and committees as requested.

Other duties as required

KNOWLEDGE AND SKILLS:

- Strong written and verbal English communication skills.
- Good understanding of relevant provincial and local legislation and government policies, procedures and practices pertaining to housing.
- Competencies in the provision of services offered by Madison Community Services.
- Knowledge of client-centered approach, basic principles and, practices of community service delivery.




- Knowledge of community resources related to mental health services.
- Demonstrates diplomacy and negotiation skills in client and system advocacy.
- Demonstrates good interpersonal and networking skills.
- Demonstrates skills in assessment, planning, and problem-solving strategies.
- Ability to apply crisis intervention strategies when appropriate.
- Ability to manage crises.
- Knowledge of mental health, developmental disabilities and substance use challenges.

QUALIFICATIONS:

- Minimum 3 years' experience in mental health and/or supportive housing.
- University degree or equivalent education and experience that are relevant to mental health supportive housing and/or social housing and/or mental health & addictions case management is preferred.
- Strong understanding of the recovery model and best practices regarding mental health, supportive housing and mental health case management.
- Strong computer skills, particularly with MS Office, Excel and Pirouette.
- This position is an evening shift, and the incumbent will be required to work Wednesday through Sunday, 1 pm - 9 pm.

WORKPLACE ENVIRONMENT

Madison's Pathways to Home Program is located in a high-rise apartment building in Toronto, Ontario with 354 units. Many mental health agencies lease units in this building. Due to the location, there may be exposure to harsh conditions, including secondhand smoke, cannabis and/or substance use, and pest infestations. Interactions with tenants who have mental health and/or substance use issues, and/or developmental disabilities, that may from time to time act erratically, are also to be expected.

Madison is strongly committed to diversity within its community and especially welcomes applications from visible minority group members, including women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas, representation and programming at Madison. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We encourage all applicant to review Madison's website to learn more about us at

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contractContract length: 4 months

Salary: $50,000.00-$54,000.00 per year

Benefits:

- Casual dress
- In office parking

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend

Ability to commute/relocate:

- Toronto, ON M6H 4G1: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (required)

Experience:

- mental health and/or supportive housing: 3 years (required)

Work Location: In person

📌 PTH Program Team Lead (Toronto)
🏢 Madison Community Services
📍 Toronto