Job Responsibility:

Engineering and Customer Service Manager

Reports to

President and CEO

Job Brief

Ottawa River Power Corporation (ORPC) is looking for a highly motivated Engineering and Customer Service Manager to deliver the desired results required by the Engineering and Customer Service Departments. The goal is to drive success in all areas and to maintain a high level of service quality for our customers through strong leadership and commitment to excellence. This position is based out of the Pembroke Operations Centre, remote work opportunities are available.

ORPC has an innovative and performance driven environment that is both enjoyable and exciting for individuals who thrive on variety and unique challenges.

Ideal candidates for this position would be capable of leading a team of staff members to succeed in their respective roles through effective planning and organization. This position oversees a variety of functions related, but not limited to:

- Distribution system planning
- Primary and secondary metering
- Service layouts
- SCADA
- Protection coordination and relay settings
- Distributed Energy Resources (DER)
- Power quality and analysis
- Asset management and maintenance
- Underground utility locates
- Customer service

Duties and Responsibilities

- Plan, organize and supervise daily activities of staff
- Prepare, review and approve designs for overhead and underground distribution systems
- Conduct site plan reviews to identify, in advance, possible issues related to electrical distribution servicing requirements for various proposed residential and commercial developments or re-developments
- Establish capital and O&M; budgets and create schedules for the electrical distribution system in the areas of expansions, customer connections, and enhancements
- Provide technical assessment and manage construction verification of work related to permit applications for third party attachments, distribution system design and construction layouts
- Analyze load growth patterns for capacity and guidelines, and develop long term plans for the distribution system upgrades/enhancement
- Ensure projects are completed with adequate lead times and within budget
- Manage the design and work process between the customer, contractors, and others involved in the process
- Manage the GIS updates for design proposals and As Built drawings.
- Supervise field data collection upon construction project completion to ensure the GIS data integrity.
- Satisfy, in a timely and complete fashion,



all business reporting documentation
- Provide coaching, development, performance management, technical guidance and advice
- Conduct process reviews and continual improvement of various work processes to ensure alignment with industry best practices
- Provide input into department goals and objectives
- Interact with customers and staff in a friendly and professional manner
- Update job knowledge by participating in educational opportunities; reading technical publications and adapting to change
- Lead and/or participate in interdepartmental projects and key initiatives to ensure quality and timely completion within budget
- Research, recommend and implement new or improved policies, procedures and processes to advance operational effectiveness
- Ensure compliance to legislative, regulatory and Health & Safety policies, procedures and standards
- Ensure compliance with underground and overhead utility locates requirements
- Leverage GIS, SCADA, Metering, and industry best practices to develop advanced system engineering solutions
- Continually monitor and develop asset management data practices
- Ensure asset condition assessments are completed on a routine basis
- Perform other duties as assigned

Core Competencies

- Technical Capacity
- Ethical Conduct
- Communication Proficiency
- Ability to prioritize multiple tasks to meet deadlines
- Results Driven
- Initiative
- Attention to detail
- Ability to take/learn from constructive feedback as needed
- Dependability

Leadership Style

The ideal candidate is expected to personify ORPC's commitment to excellence and efficiency. They will provide exemplary leadership though effective coaching, dependable guidance and sound advice to staff, peers, customers and contractors with a keen ability to enable a consistent and collaborative approach in meeting their objectives.

Qualifications and Work Experience

- Post-secondary diploma in an electrical/technical program
- 5 years experience in electrical engineering with design experience in an electric distribution utility or related environment




- 2 years experience in a personnel management or project management position
- Advanced knowledge of electrical theory, utility systems, power system analysis and P&C;
- Proficiency with productivity software (Esri GIS, Survalent SCADA, MS Outlook, Word, Excel, Visio, Access) and mobile smart devices
- Intermediate knowledge of computer systems and networks
- Strong troubleshooting and analysis skills
- A history of exceeding customer expectations
- Experience managing external vendors and vendor relationships
- Strategic thinker who can turn strategy into action
- Ability to follow and create both electrical and civil work drawings/schematics
- Possess a full and valid G driver's license

Additional Success Factors:

- Bachelor's degree in Electrical or Civil/Structural Engineering
- P.Eng designation is preferred
- CET designation may also be considered
- Previous experience in an Electrical Utility position
- Experience with renewable energy concepts and applications
- Experience with test equipment for electrical measurements, data collection and fault analysis (i.e. : meters, meggers, recorders, etc.)
- Strong planning, analytical and troubleshooting skills with a clear focus on the delivery of excellent customer service
- Effective presentation skills
- Embraces a culture of continuous improvement and effective streamlined processes
- Proven ability to find efficiencies in business operations
- Valid safety tickets considered an asset: UWPC, Fall Protection, First Aid, Confined Spaces, WHIMIS

Work Authorization/Security Clearance

- Clean criminal record (must be produced prior to hire)
- Driver abstract

Please send submissions to View email address on ca.edajobs.com

Ottawa River Power Corporation is an equal prospect employer and encourages applications from all qualified individuals. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No telephone calls please.

Personal information submitted will be used for the sole purpose of this competition. It is collected and will be used in accordance with The Municipal Freedom of information and Protection of Privacy Act for employment purposes.

Job Types: Full-time, Permanent

Salary: $90,000.00-$115,000.00 per year

Benefits:

- Company pension
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

📌 Engineering and Customer Service Manager (Pembroke)
🏢 Ottawa River Power
📍 Pembroke